At Doremi88, your privacy is not an afterthought — it is a core obligation. This Privacy Policy explains in clear terms what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information as a registered player on our platform.
These cards summarise the most important aspects of how Doremi88 handles your personal data. They do not replace the full Privacy Policy below — please read the complete document for all details.
Doremi88 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively to operate and improve the services we provide to you directly.
All data transmitted between your device and the Doremi88 platform is encrypted using 256-bit SSL technology. This applies to registration, login, deposits, withdrawals, and all customer support interactions.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request via our customer support team and we will respond within 30 days as required under applicable data protection standards.
We collect only the personal data that is strictly necessary to operate the platform, verify your identity, process transactions, and comply with applicable anti-money laundering and KYC obligations. We do not collect data beyond what is required for these purposes.
Where we share data with third-party service providers — such as payment processors, KYC verification services, or fraud detection tools — those providers are contractually obligated to handle your data in compliance with applicable data protection standards.
If you have consented to receive promotional communications from Doremi88, you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email you receive.
This Privacy Policy (hereinafter referred to as "this Policy" or "the Policy") issued by Doremi88 (hereinafter referred to as "Doremi88", "the Company", "we", "us", or "our"), the operator of the online sports betting and casino platform accessible at https://doremi88.cam (hereinafter referred to as "the Platform").
This Policy explains how Doremi88 collects, processes, stores, transfers, and protects personal data relating to individuals who access, register on, or otherwise interact with the Platform (hereinafter referred to as "Players", "Users", "you", or "your"). It applies to all personal data collected through the Platform regardless of the device or means by which you access the Platform, including desktop browsers, mobile browsers, and any future application interfaces.
Doremi88 is committed to processing personal data in a manner that is lawful, transparent, and proportionate to the purposes for which data is collected. We take our data protection responsibilities seriously — not only as a matter of legal compliance but as a fundamental aspect of the trust relationship we seek to maintain with every player on the Platform.
For the purposes of this Privacy Policy, the following definitions shall apply:
Doremi88 collects Personal Data across several categories depending on how you interact with the Platform. The table below sets out the principal categories of data collected and the context in which each category arises.
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration; KYC verification |
| Contact Data | Email address, phone number, residential address | Account registration; customer support interactions |
| Identity Document Data | Passport, MyKad, driving licence, utility bills | KYC verification; AML compliance screening |
| Financial Data | Bank account details, e-wallet identifiers (Maybank, CIMB, Touch'n Go, Boost, GrabPay), crypto wallet addresses | Deposit and withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal amounts, wager history, game activity, timestamps | Platform activity; automated monitoring |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic collection via Platform access |
| Behavioural Data | Game preferences, betting patterns, session frequency, navigation paths | Automatic collection via Platform activity |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preference Data | Consent status for marketing emails, promotional opt-in/opt-out records | Consent management; promotional campaigns |
Doremi88 does not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where such information is voluntarily disclosed by the Player in the context of a responsible gambling self-declaration or self-exclusion request.
The majority of Personal Data processed by Doremi88 is provided directly by you in the course of your relationship with the Platform. This includes data submitted during account registration, data provided during KYC verification (such as copies of your MyKad or passport for Malaysian players), data provided when contacting customer support, and payment details submitted when making deposits or withdrawal requests.
Certain technical and behavioural data is collected automatically when you access the Platform, without requiring any active submission on your part. This includes your IP address, device identifiers, browser type, and session data, which are collected via standard web server logs, cookies, and similar tracking technologies as described in Section 10 of this Policy.
Doremi88 may, in limited circumstances, receive Personal Data about you from third-party sources, including: identity verification and KYC service providers used to cross-reference the documentation you submit; fraud prevention and anti-money laundering screening databases; and payment processing partners who provide transaction confirmation data. In all such cases, Doremi88 ensures that the third-party source is entitled to disclose the data to us for the purposes stated in this Policy.
Doremi88 processes your Personal Data only for specified, explicit, and legitimate purposes. The following table sets out the principal purposes for which we process your data and the corresponding data categories involved.
Doremi88 processes Personal Data on the basis of one or more of the following legal grounds, depending on the specific processing activity:
Doremi88 does not sell your Personal Data to any third party under any circumstances. We may share your data with carefully selected third-party service providers who are engaged by Doremi88 to perform specific functions that require access to your data. All such third parties are contractually required to process your data only for the stated purpose, to apply appropriate security measures, and to comply with applicable data protection standards.
Categories of third-party service providers with whom data may be shared include:
Doremi88 may disclose your Personal Data to competent governmental authorities, regulators, law enforcement bodies, or courts where required to do so by law, by court order, or where Doremi88 reasonably determines that disclosure is necessary to prevent fraud, protect the safety of individuals, or protect Doremi88's legal rights.
As an internationally operated platform, Doremi88 may transfer your Personal Data to, and process it in, countries outside of Malaysia. This includes countries where our infrastructure providers, KYC service partners, and payment processing partners are based. Some of these countries may not have data protection laws that are equivalent to those in Malaysia.
Where Doremi88 transfers data internationally, we take appropriate safeguards to ensure that your Personal Data remains protected to a standard consistent with this Policy. Such safeguards include the use of contractual data protection clauses with receiving parties, and the requirement that all Data Processors operate under obligations substantially equivalent to those described in this Policy.
By registering an account on the Doremi88 Platform, you acknowledge and consent to the international transfer of your Personal Data in accordance with the terms of this Policy.
Doremi88 retains Personal Data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal, accounting, and reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked back to any identifiable individual.
Cookies are small text files stored on your device when you access the Platform. They enable the Platform to recognise your device, maintain session state (so you remain logged in as you navigate between pages), remember your preferences, and gather analytical data about how the Platform is used.
You may manage cookie preferences through your browser settings, which allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in and using the Platform. Most modern browsers provide straightforward instructions for managing cookie settings in their help documentation.
Subject to applicable law and certain conditions, you have the following rights in relation to the Personal Data that Doremi88 holds about you. To exercise any of these rights, please contact our support team using the details in Section 16. We will respond to all valid requests within 30 days of receipt.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of any personal data that is inaccurate, incomplete, or outdated.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is being resolved.
Request a machine-readable copy of personal data you have provided to Doremi88 for transfer to another service provider.
Object to processing of your personal data where Doremi88 relies on legitimate interests as the legal basis, including relation to direct marketing.
The Doremi88 Platform is strictly restricted to individuals aged21 years and above. Doremi88 does not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Age verification is a mandatory step in the account registration process and is enforced through the KYC verification programme.
If Doremi88 becomes aware that it has inadvertently collected Personal Data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the payment source, subject to applicable verification requirements.
Parents and guardians who have reason to believe that a minor has registered on or accessed the Doremi88 Platform should contact our customer support team immediately at [email protected].
Doremi88 implements a comprehensive suite of technical and organisational security measures designed to protect Personal Data against unauthorised access, disclosure, alteration, accidental loss, or destruction. Our security infrastructure includes, but is not limited to:
Notwithstanding these measures, no data transmission over the internet is entirely secure, and Doremi88 cannot guarantee absolute security of your Personal Data. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, contact our support team immediately.
In connection with its responsible gambling programme, Doremi88 may process additional categories of data for the purpose of identifying and supporting players who may be experiencing gambling-related harm. This includes the automated analysis of betting patterns, session frequency, deposit and loss escalation, and self-reported information provided through responsible gambling tools such as self-assessments or voluntary self-exclusion requests.
Responsible gambling data is processed on the basis of Doremi88's legitimate interest in protecting the wellbeing of its players and fulfilling its obligations under its international gaming licence. Such data is handled with heightened care and is not used for any commercial profiling or marketing purpose.
If you submit a self-exclusion request, that information will be recorded and used to prevent you from accessing the Platform for duration of the exclusion period. Self-exclusion data may be retained for a period of up to seven (7) years following the expiry of the exclusion period to enable Doremi88 to respond appropriately to any future re-registration attempts.
For information about responsible gambling tools and support resources available on the Doremi88 Platform, please visit our dedicatedResponsible Gambling page.
Doremi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, industry best practices, or the way in which we operate the Platform. When material changes are made to this Policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered Players via email or an in-platform notice.
Your continued use of the Doremi88 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We strongly encourage you to review this page periodically to ensure you remain informed about how we protect and use your Personal Data. The current version of this Policy supersedes all prior versions.
If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact the Doremi88 data protection team through the following channels:
We aim to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 days of receipt. Where the complexity of the request necessitates an extended response timeframe, we will notify you within the initial30-day period and provide a revised estimated response date.
We are committed to keeping your data safe, your transactions secure, and your experience transparent. If you have questions about your data, our support team is available 24/7. For players aged 21 and above only.
Play responsibly. 21+ only. | Review our Terms & Conditions and Responsible Gambling pages.