Doremi88 believes that gambling should be an enjoyable form of entertainment — not a source of stress, debt, or harm. This page explains the tools, resources, and commitments we have put in place to help every Malaysian player stay in control of their experience on our platform.
All tools are accessible by contacting our 24/7 support team via Live Chat.
Responsible gambling is not a compliance checkbox at Doremi88. It is a genuine operational priority that shapes how we design our platform, train our support team, and interact with every player. Here is what that commitment looks like in practice.
Every Doremi88 account is subject to mandatory age verification before deposits are accepted. We enforce a strict 21+ minimum age requirement and use document-based KYC checks to confirm every player's identity and date of birth before full account access is granted.
Our responsible gambling team uses automated tools to monitor player account activity for behavioural patterns that may indicate gambling-related harm — including rapid deposit escalation, extended session times, and consistent loss-chasing patterns. Where indicators are identified, our team reaches out proactively.
Deposit limits, loss limits, wager limits, and session time limits are available to all registered players at no cost and with no waiting period. Requests to reduce existing limits take effect immediately. Requests to increase limits are subject to a mandatory cooling-off period before the change is applied.
Self-exclusion requests are actioned within minutes of receipt, not hours or days. During the exclusion period, the player is blocked from login, deposit, and all promotional communications. Attempts to re-register are identified and declined. Our self-exclusion programme covers periods from 6 months up to 5 years, as well as permanent exclusion.
Our responsible gambling support team is available 24/7 via Live Chat and can assist in English, Bahasa Melayu, and Mandarin Chinese. There is no stigma attached to reaching out. Whether you want to set a limit, take a break, or talk through your concerns, our team is there to help — not to judge.
Players who have activated deposit limits, requested cooling-off periods, or voluntarily self-excluded will not receive any promotional offers, bonus notifications, or marketing communications from Doremi88 for the duration of their restriction. We do not attempt to re-engage players who have chosen to take a break.
This is not a clinical diagnostic tool — it is a straightforward set of questions designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to several of these questions, it may be worth reaching out to our support team or one of the external resources listed further down this page.
Problem gambling affects people across all backgrounds and income levels. In Malaysia, it can affect players from Kuala Lumpur, Penang, Johor Bahru, and every other part of the country. It has nothing to do with willpower or character — it is a recognised condition that responds well to early support and intervention.
Do you find yourself gambling with money that was meant for rent, bills, food, or other essential expenses?
Have you tried to stop or reduce your gambling, but found it difficult or impossible to follow through?
Do you often gamble for longer periods or with more money than you originally planned?
Have you borrowed money from family, friends, or financial institutions in order to fund gambling?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to cut back?
Do you return to gambling after losing money, with the intention of winning it back?
Has gambling caused significant conflict in your relationships, work, or daily responsibilities?
Do you hide how much you gamble, or how much money you have spent, from people close to you?
Every tool below is available to all registered Doremi88 players at no cost. Contact our Live Chat support team to activate or modify any of these settings. Limit reductions and exclusions take effect immediately.
Set a maximum amount you can deposit within a defined time period — daily, weekly, or monthly. Once your limit is reached, no further deposits can be made until the period resets. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Set a ceiling on how much you can lose within a given time period. When your net losses reach the limit, betting and casino play is paused until the period resets. This tool is particularly useful for players who want to ensure a fixed entertainment budget each week or month.
Define a maximum continuous session duration. When the limit is reached, you will receive a reminder and the session will be ended. Session limits help prevent extended play periods driven by momentum or emotion rather than conscious choice — a common feature of escalating gambling behaviour.
Take a short break from the Doremi88 platform for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, your account remains active for withdrawal purposes, but you cannot log in, deposit, or place bets. All marketing communications are paused immediately.
Request a self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. Self-exclusion is actioned within minutes. During the exclusion: login is blocked, deposits are declined, and all marketing is stopped. Winnings earned before exclusion remain accessible for withdrawal once KYC is completed. Permanent exclusions cannot be reversed.
Request a full account activity statement that shows your deposit history, withdrawal history, net profit/loss figures, and session durations over any requested time period. Reviewing your own activity data is one of the most effective ways to maintain an honest picture of your gambling patterns and spending.
If you share your device with younger family members, we strongly recommend using device-level parental control tools to restrict access to gambling websites. You should never allow minors to use a device while you are logged in to the Doremi88 platform. Always log out completely before handing your device to anyone else. Consider setting a device screen lock to prevent unauthorised access to your session.
If you have reason to believe that a person under the age of 21 has registered or is actively using a Doremi88 account, please notify our support team immediately via Live Chat or by emailing [email protected]. We treat all such reports seriously and will investigate and take appropriate action without delay. The email address is displayed as plain text only and is not a clickable link.
Problem gambling does not always present as dramatic financial collapse. It often develops gradually, with warning signs that are easy to rationalise or dismiss in the moment. Knowing what to look for — in yourself and in people you care about — can make a significant difference to outcomes.
Spending more time gambling than originally planned, regularly and consistently across multiple sessions.
Feeling the need to increase bet sizes over time to get the same level of excitement or satisfaction.
Chasing losses — returning to gambling specifically to recover money that was previously lost.
Lying to family or friends about how much time or money is spent on gambling.
Neglecting work, studies, family responsibilities, or health in order to spend more time gambling.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Feeling irritable, anxious, or depressed when unable to gamble or when attempting to stop.
Continuing to gamble even after acknowledging that it is causing harm to your finances or relationships.
Borrowing money, selling possessions, or taking on debt specifically to fund gambling activity.
Thinking about gambling constantly — planning the next session, replaying past bets, or calculating ways to win.
Multiple failed attempts to cut back or stop gambling, despite genuine intention to do so.
Feeling shame, guilt, or secrecy around gambling behaviour — particularly concerning how much is spent.
The following organisations provide free, confidential support for problem gambling and related issues. These are text-only references — contact details are provided for information only and are not clickable links. Doremi88 has no commercial relationship with any of these organisations.
Talian Kasih is a 24-hour national helpline operated by Malaysia's Ministry of Women, Family and Community Development. It provides crisis counselling, referrals, and information on welfare services — including support for individuals and families affected by problem gambling. Available in Bahasa Melayu and English.
GamCare is a UK-based charity that provides free information, support, and counselling for anyone affected by problem gambling — including family members and friends of problem gamblers. Their online chat service and resources are available internationally, including to players in Malaysia.
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings are available in many countries and formats, including online meetings accessible to Malaysian participants.
Befrienders KL provides emotional support to people who are distressed, suicidal, or in crisis. While not a gambling-specific service, Befrienders supports individuals dealing with the anxiety, depression, and relationship difficulties that problem gambling frequently causes. Available in English and Bahasa Melayu.
Agensi Kaunseling dan Pengurusan Kredit (AKPK) is a Bank Negara Malaysia agency that provides free financial counselling and debt management services to Malaysians. If gambling-related debt is a concern, AKPK can provide structured guidance and debt repayment assistance.
Doremi88's own responsible gambling team is available 24/7 via Live Chat in English, Bahasa Melayu, and Mandarin. We can immediately action self-exclusion requests, set deposit or loss limits, provide activity statements, and refer you to external support resources if needed.
These are not aspirational values — they are operational commitments reflected in how the Doremi88 platform is built and managed every day. We hold ourselves accountable to these standards.
If you believe Doremi88 has failed to meet any of these commitments in your experience, please contact our support team or email [email protected] to raise a formal concern. All complaints related to responsible gambling practices are reviewed by senior management.
Gambling should always be a choice made freely, within a budget you can afford to lose, for entertainment — not for financial gain, emotional relief, or escape. If it ever becomes anything other than that, please use the tools and resources on this page to take back control.
Self-excluded players are permanently removed from all Doremi88 marketing lists. We will not contact them with promotional offers, bonus invitations, or re-engagement campaigns at any point during or after their exclusion period.
All Doremi88 promotional materials present gambling as entertainment with an inherent financial risk. We do not use language that implies gambling is a reliable income source or a strategy for financial improvement.
Limit reductions, cooling-off requests, and self-exclusion requests are actioned immediately upon receipt. We do not apply waiting periods, require second confirmations, or attempt to persuade players to reconsider their decision.
Our responsible gambling features are reviewed regularly against industry best practices. We commit to expanding and improving these tools over time in response to player feedback, research, and evolving standards in the online gaming sector.
All customer-facing staff at Doremi88 receive regular responsible gambling training covering early intervention, non-judgmental communication, escalation procedures, and the correct application of responsible gambling tools.
Gambling is more enjoyable when you are in control. Use our built-in tools, set your limits before you start, and reach out to support whenever you need it. For players aged 21 and above only.
If you need to self-exclude or set limits right now, contact our 24/7 Live Chat team on the platform — requests are actioned immediately. | 21+ only. | Talian Kasih: 15999